Suggestions, Comments & Complaints

We aim to give a friendly and professional service to all our patients. If you have a complaint about any aspect of our service, please refer to our Complaints Procedure.

If you are not happy to raise the complaint directly with the Practice, you can contact the NHS England Customer Contact Centre who will manage your complaint. NHS England can be contacted by telephone, email, or via letter to NHS England, PO Box 16738, Redditch, B97 9PT.

If you are unhappy with the outcome of your complaint to the Practice, then you have the right to approach the Ombudsman at:

The Parliamentary and Health Service Ombudsman,
Millbank Tower,
Millbank,
London,
SW1P 4QP

Telephone: 0345 015 4033
Website: www.ombudsman.org.uk

If you need further advice on how to make a complaint either please contact the practice or the North Derbyshire Clinical Commissioning Group’s Patient Advice Liaison Service (PALS) at:

CCG Headquarters,
Nightingale Close,
Off Newbold Road,
Chesterfield,
S41 7PF

Telephone: 01246 514000