Patients have the right to confidentiality, respect, good service, a friendly environment, and good quality care. We will always do our best to resolve any problems.

We undertake to seek appropriate consent for care including the care of children.

As patients we ask you to co-operate in your treatment, show patience at busy times, treat our staff well, keep your appointments, and help preserve a quiet and friendly environment in waiting areas.

We will not tolerate our staff and patients being subjected to any of the following behaviours:

• Violence against any person, theft or wilful damage to our property.
• Threats, threatening behaviour or abusive language involving swearing or offensive remarks.
• Malicious allegations relating to members of staff, other patients or visitors.
• Offensive sexual gestures or behaviours.
• Derogatory racial or sexual remarks.
• Drug Dealing.
• Abusing alcohol or drugs. (Medically identified substance abuse problems will be treated appropriately).
• Other threats to staff e.g. dangerous pets.
• Excessive noise.